Customer Testimonials

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DealerRater Mar 6, 2021

Our sales rep. Jack made this process easy and went above and beyond . Mercedes in Springfield is one of the best dealerships we’ve ever dealt with

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DealerRater Jan 22, 2021

Great experience. Low pressure and very helpful. John did a great job and I ended up with just what I was looking for. John kept in touch without being a bother. Nice work.

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DealerRater Dec 29, 2020

My experience has been absolutely fantastic. First off, I was literally in the car market looking to lease a GLC 300 4matic for over a month. I had contacted 3-4 different dealers around the area (unfortunately they are all 3 hours away I live in VT) before I gave Springfield a try. I worked with Jim Pirro, and with in the hour I was able to make a deal with Jim and drive down to sign the paper work. I understand that dealerships need to make money, however there should always be room to negotiate and by far this dealership gave the ...

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DealerRater Dec 22, 2020

Jonathan was awesome! I would recommend this dealership for anyone interested in a Mercedes. Very helpful, attentive and pleasant personnel, who listen to the clients needs.

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DealerRater Dec 19, 2020

Service is good and they call me right after I request the car . Unfortunately , the car was sold but they still put the picture of the website

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DealerRater Oct 31, 2020

Our sales person Dave was very professional and explain very well on the car we purchased and he did get the car my daughter wanted

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DealerRater Sep 1, 2020

My service associate went above and beyond to explain warranteed items and put me at ease about an issue I was concerned about. He was extremely helpful, professional and patient. What a positive impression he made on me after I relocated and had to switch to this new Mercedes dealers. I'd pick this dealership any day after my experience with Junior. He got my car in and out very promptly, as promised.

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DealerRater Jul 21, 2020

Dealership was in Massachusetts and I’m in New York. Their cpo inventory was fantastic. Sam brown made the purchase as smooth as possible considering covid and two states. He kept me informed every step of the way. Jonathan potter delivered my car to my home for a test drive and delivered again once sale was complete. He also explained the many options available with great patience. Also the owner Peter Wirth was always available. I traded in a Jaguar and already feel I traded up. Would recommend this dealership to family and friends.

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DealerRater Jun 2, 2020

John was very helpful. The swap of my lease was very easy and seamless. He was always there when I called and made sure the car was ready when needed.

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DealerRater Jan 25, 2020

I have owned 12 cars and my buying experience with Jack McDevitt and Mercedes-Benz of Springfield was easily the best I have ever had. Jack and the dealership are a credit to the entire Mercedes brand and what it embodies. The professionalism, responsiveness, knowledge, and customer service were unparalleled throughout, including from Anthony, who helped us complete the required paperwork. We drove over 100 miles to buy our car from Jack and the team in Springfield. It was worth the trip many times over!

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DealerRater Jan 18, 2020

Amazing service every time. The people are very professional, friendly, and informative. The lobby / restrooms are also always clean. I highly recommend this Mercedes-Benz dealership / service center. I wish more places were this trustworthy. I won’t go anywheres else.

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DealerRater Nov 7, 2019

An all around great experience buying my first new car. First Patrick and then Jim were just great to work with. I would recommend this dealership to anyone.

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DealerRater Oct 17, 2019

Dave Kenny truly listened to what I was looking for and went above and beyond to accommodate without any pressure. Everyone at Springfield Mercedes was polite, helpful and professional.

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DealerRater Sep 25, 2019

Simple easy and fast as it should be! Salesman was professional and fun to work with and worked hard to earn my business. Well done!

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DealerRater Jul 16, 2019

Junior was absolutely fantastic to work with. As soon as I drove in, the entire staff were so pleasant and welcoming. Even though there are dealerships closer to my home, I will continue to go there for service. Superior service and professional staff!

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DealerRater Jun 18, 2019

I had the most pleasant and rewarding experience purchasing my car from Dave, He has been searching for a car for me for a year. He explained all the mechanisms to me in layman's terms--very easy to understand. I will definitely recommend Dave to my friends and family!

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DealerRater Apr 9, 2019

A friendly knowledgeable staff will keep me going back. The free coffee is good also. I didn't realize Mercedes had such a large selection of models.

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DealerRater Apr 7, 2019

Courteous, professional staff with no pressure throughout the Buying Process, from viewing to delivery. Specifically, Jim Pirro provided a thorough tutorial on the features of our selection and kept us informed on all phases of our purchase.

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DealerRater Mar 13, 2019

I recently purchased a Mercedes C43 AMG Coupe at this dealership and called Felicia Rodriquez in the Service Department to find out if your dealership installs the 3M Pro paint protector system and what it would cost to do my car. She didn’t know for sure but said she would find out and call me back. Within an hour she called back with all the information I was looking for and because of her promptness and follow through I scheduled an appointment to have it done. She also said there was an order in to replace the driver’s ...

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DealerRater Jan 4, 2019

I worked with an excellent sales rep named Dave V. who patiently worked with us for several months helping us to purchase our new GLA. Dave was great at allowing us to take our time and purchasing our vehicle when we were ready and extremely accommodating every time we requested an appointment. The owner Peter was extremely knowledgeable about the vehicle and went above and beyond finding us the safety features we were in search of. I would highly recommend Mercedes of Springfield for their service, professionalism and high level of customer care.

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DealerRater Sep 10, 2018

Everything from picking out the car to taking delivery was done quickly and professionally!!! Excellent experience . I highly recommend MB of Spfld. Great people/cars

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DealerRater Jun 1, 2018

One of best costumer service that I experience with you and your dealership I highly appreciate your help and I strongly will recommend everyone to go there best regards Lorenc

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