Excellent service: Greeted and paperwork done promptly. Work done to high standard. Accurate estimate. Excellent loaner car.

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I recently purchased a car from Mercedes-Benz of Springfield and had an outstanding experience, thanks to an incredible salesman, Dave Kenny, and his team. Dave was a true professional with years of experience, and it absolutely showed. He was knowledgeable, attentive, and took the time to listen to my needs. He guided me to the perfect car without any pressure. The entire process was smooth, enjoyable, and tailored to exactly what I wanted. Exceptional service from start to finish! Anthony Bailey in finance was just as impressive. Smart and straightforward, he secured an excellent rate that fit my budget perfectly. ... Read More

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DealerRater - May 2, 2025

I recently purchased a car from Mercedes-Benz of Springfield and had an outstanding experience, thanks to an incredible salesman, Dave Kenny, and his team. Dave was a true professional with years of experience, and it absolutely showed. He was knowledgeable, attentive, and took the time to listen to my needs. He guided me to the perfect car without any pressure. The entire process was smooth, enjoyable, and tailored to exactly what I wanted. Exceptional service from start to finish! Anthony Bailey in finance was just as impressive. Smart and straightforward, he secured an excellent rate that fit my budget perfectly. He explained everything clearly, kept it fully transparent, and made the paperwork effortless, delivering a fantastic deal I’m thrilled with! I highly recommend Dave Kenny and his team to anyone shopping for a car. They made my experience stress-free and a genuine pleasure from beginning to end. Thank you, Mercedes-Benz of Springfield, for providing caring individuals who take as much pride in their work as they do in their customers' happiness and experience with you!

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The best services in New England. Tom is an awesome service advisor! Friendly and professional. Brandon is top notch service personal. He would not stop until he has my issue resolved. I have a few choices to choice from in CT. I will continue to travel to Springfield , MA because the service is receive is outstanding! Great communication and services !!

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I just purchased my 3rd vehicle from this dealership, and it was a great experience once again! My salesperson was Nick Kaham, he is awesome to work with. There were a few details that needed to be taken care of (I purchased a used vehicle), and Nick was on top of every detail. He is a high energy guy and will go to work for you! I must also mention the great service department here; it is another reason I have returned several times when I am ready to purchase a vehicle. Tiffany Inacio, the service coordinator, has been helping ... Read More

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DealerRater - Apr 9, 2025

I just purchased my 3rd vehicle from this dealership, and it was a great experience once again! My salesperson was Nick Kaham, he is awesome to work with. There were a few details that needed to be taken care of (I purchased a used vehicle), and Nick was on top of every detail. He is a high energy guy and will go to work for you! I must also mention the great service department here; it is another reason I have returned several times when I am ready to purchase a vehicle. Tiffany Inacio, the service coordinator, has been helping schedule my service appointments for years, she is amazing, and is always pleasant and professional. Alex Antolini worked with me on this most recent purchase, and she was great too. I have never had a bad experience at this dealership, I highly recommend them.

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Absolutely wonderful! I felt incredibly at ease during my visit, and the staff were not only friendly but also exceptionally knowledgeable. Their expertise made the experience all the more enjoyable!

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This dealership was amazing. Tom who sold me my car was absolutely wondering and extremely helpfulp.

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I have been Mercedes Benz owner for 27yrs and I was so sad when the local dealership closed. But, I have to say my last visit was perfect as always and I am so glad that Springfield Mercedes Benz opened. Spencer my service advisor is the best! I had to travel around to other Mercedes dealerships to get my benz serviced that was an inconveniece and stressful.

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Excellent care, attentive to my needs. I will trust for all my car needs. Will recommend to anyone this is a serious car dealership.

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I had an amazing experience at Mercedes-Benz of Springfield! From the moment I walked in, I was treated with professionalism and courtesy. What truly stood out was their parts department absolutely top-notch! The staff was incredibly helpful, ensuring I got exactly what I needed with expert advice and prompt service. Their inventory was impressive, and they went above and beyond to make sure I was taken care of. If you're looking for a Mercedes dealership that prioritizes customer satisfaction and has a stellar parts department, look no further than MB of Springfield. Highly recommend!

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Despite living in New Hampshire, I keep coming back to this dealership as they best of the best I have used. I have purchased 2 vehicles from them and will continue to purchase from there. My service Rep Spencer and his team are the gold standard. Very professional, concise with the services. I never have to worry about my service appointments, unlike some other dealership's.

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