Reviews

Matthew was very helpful and insightful answered my every question

Our car buying experience was hands down the best I’ve ever had. When my husband said he wanted to go look at a car, I was dreading it. I expected the sales people to be nice. Shoutout to Matt and MJ. However, I figured the finance guy would be a curmudgeon with paperwork stacked all over his office. Ricardo was the complete opposite of that. He was knowledgeable, friendly, quick, and thorough. We can’t say enough positive about this family run dealership. It’s exceptional. And if you knew me, that’s a lot coming from me. Thanks ... Read More

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Google - Nov 13, 2026

Our car buying experience was hands down the best I’ve ever had. When my husband said he wanted to go look at a car, I was dreading it. I expected the sales people to be nice. Shoutout to Matt and MJ. However, I figured the finance guy would be a curmudgeon with paperwork stacked all over his office. Ricardo was the complete opposite of that. He was knowledgeable, friendly, quick, and thorough. We can’t say enough positive about this family run dealership. It’s exceptional. And if you knew me, that’s a lot coming from me. Thanks to everyone at Mercedes Benz of Springfield.

Friendly an efficient personnel.

Amazing buying experience with Devon Audet. Great car at a great price. Drove away ecstatic!!!!

I am so grateful for the amazing help and service i received from MJ, Will and Manar! They were able to help me get out of bad car situation. They were able to find me a car that was not only reliable, but affordable and they were able to meet my needs quickly and efficiently. If your looking for quality and great service these are the team of people you want work with!

MJ was our sales person that greeted us when we walked in the door.... he sure is a fantastic person and also Sales person... made purchasing our second Mercedes and very enjoyable experience.... thank you MJ.... you are by far the best person we have ever met purchasing a car!!!

I just want to point out Dave Kenny in sales. I have a 2015 E400 that needed a key fob battery change. I changed the battery with a new battery and for some reason it didn't work as it should have, I stopped at your dealership a little while ago and asked Dave where I need to go to see if the fob is damaged. He replaced the battery with one from his desk, it worked great, I asked him what I owed, he said have a nice day! Great service and he is the kind of employee that makes ... Read More

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Google - Nov 7, 2026

I just want to point out Dave Kenny in sales. I have a 2015 E400 that needed a key fob battery change. I changed the battery with a new battery and for some reason it didn't work as it should have, I stopped at your dealership a little while ago and asked Dave where I need to go to see if the fob is damaged. He replaced the battery with one from his desk, it worked great, I asked him what I owed, he said have a nice day! Great service and he is the kind of employee that makes a huge difference to anyone who walks through your doors!! THANKS DAVE..

I found Mercedes of Springfield to be a perfect place to do business. The facility is amazing and the staff in particular Ricardo Albano was a pleasure to deal with. Purchases are of significant value and I found I was able to understand all the options and methods of payment clearly and guided not pressured throughout my experience. I highly recommend the organization and in particular Ricardo and his colleague Devan Audet.

I’m not someone who writes reviews often, but after purchasing my first Mercedes back in July and having a few experiences with the service department, I felt this was well deserved! From sales to service, the experience has been nothing short of exceptional. Huge shoutout to MJ, who was incredibly helpful and patient throughout the buying process, answering my many questions and making sure I felt comfortable with my decision and even months after the purchase. I also want to recognize Dmitriy, my service advisor, for his excellent communication, transparency, and willingness to go above and beyond. Appreciate how ... Read More

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Google - Nov 6, 2026

I’m not someone who writes reviews often, but after purchasing my first Mercedes back in July and having a few experiences with the service department, I felt this was well deserved! From sales to service, the experience has been nothing short of exceptional. Huge shoutout to MJ, who was incredibly helpful and patient throughout the buying process, answering my many questions and making sure I felt comfortable with my decision and even months after the purchase. I also want to recognize Dmitriy, my service advisor, for his excellent communication, transparency, and willingness to go above and beyond. Appreciate how thorough and proactive the service department is, from providing video inspections and regular updates to addressing potential issues before they become bigger problems. They've made the entire process stress-free, providing a loaner vehicle while mine was being serviced. Thank you!

Mercedes-Benz of Springfield is top-notch. My cousin has bought several cars here and recommended them to me, and I can see why. They work hard to earn your loyalty, going above and beyond to keep your car well maintained and keep you safe. I worked with Dmitriy Gotlib, who explained step by step exactly what Maintenance B meant and what my car needed, so I never felt rushed or in the dark. Whatever your questions or concerns, they're always happy to help. Need a loaner for the day? Done. Need your car delivered to you? No problem. Waiting on ... Read More

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Google - Nov 6, 2026

Mercedes-Benz of Springfield is top-notch. My cousin has bought several cars here and recommended them to me, and I can see why. They work hard to earn your loyalty, going above and beyond to keep your car well maintained and keep you safe. I worked with Dmitriy Gotlib, who explained step by step exactly what Maintenance B meant and what my car needed, so I never felt rushed or in the dark. Whatever your questions or concerns, they're always happy to help. Need a loaner for the day? Done. Need your car delivered to you? No problem. Waiting on your car and want a ride to lunch? You'll get the red-carpet treatment. Every request is met with a smile and a spring in their step! Ask for Dmitriy!

Mr. Labato and Mr. Slater are doing a fantastic job there. Very professional and highly recommend their services!

Thank you Devon, you were great to work with!

Spencer got my vehicle in and out for a state inspection. Overall great experience and it’s fun to watch the technicians through the window.

Great atmosphere and very professional staff. Ricky Albano the Finance manager explained everything every step of the way!

Excellent dealership. Matthew is the best sales associate we have ever had.A true professional.

Had a great experience buying my car from Mercedes-Benz of Springfield. MJ and Will were both really helpful, friendly and made the whole process easy and stress-free. Thanks to you both for the great service. Highly recommend!

We had a great experience with Matthew and Ricky. They were both very informative and made the process very easy and enjoyable!

The gentleman who worked on my amg was extremely professional, thorough and left my car clean. Thank you sir💪🏾

Sadly we have contacted the dealership to let them know that we no longer own the vehicle and to please remove all of our information from their system and they have not done so. I know this for a fact because I received a text asking for a review. Greatly disappointed that companies not able to follow through with our request. Even more frustrating is now I'll have to contact them for the third time to try to get this rectified. Great follow up by owner. Very impressed with Michelle's follow through to get things situated with me.

MJ and the entire staff were fantastic to work with. Thank you all

Excellent service. Communication was top-notch, and attention to detail was far above average. Cannot recommend highly enough.

They go above and beyond .Great place to buy a car . MJ is fantastic.

Great hospitality, grateful for all the acknowledgment for purchasing a car from all employees of different levels.

The service here was amazing! My car was due, and I called to make an appointment, expecting 4-6 weeks out, because that’s how my previous dealership was. They had an appointment the next day, AND a courtesy vehicle (also an issue at my prev location). Dmitriy called me when my car was close to being finished, and everything went smoothly! Thanks!

Paola Garcia was absolutely amazing! Very professional, friendly, knowledgeable, and easy to work with. She made the entire car buying experience enjoyable and stress free.i highly recommend her to anyone looking for a new vehicle.

I had to get my engine replaced. Dimitry was very helpful. It took a long time but they gave me a loner car and then when they had to replace the loner Dmitry came to my house to replace it. Very much appreciated.

Was extremely pleased with my survive from Matt he was the best!

Great experience working with MJ! He was very friendly, professional, and answered all my questions. I’m very happy with my new car and really appreciate all his help. Highly recommend!

I had such a great experience at Mercedes-Benz! MJ helped me throughout the entire process of leasing my new 2026 C 300, and he was amazing. He made everything super easy, smooth, and stress-free from start to finish. He was helpful, patient, and made sure I understood everything along the way. Definitely the best experience I’ve had getting a car. If you’re looking for a new Mercedes, I highly recommend asking for MJ!

If anyone wants to get a good and affordable car, please go to Mj . He’s a trustworthy guy👌👌👌

Superb friendly service . David Kelley is extremely professional and knowledgeable

The Mercedes team are exceptional. They even deliver the car to my house.

2nd MB purchase and both a pleasure to deal with MB of SPFLD. Devon and Ricardo are amazing people. Can’t say enough!!!

Modern diesel emissions systems can be frustrating for owners, but they did a great job not only diagnosing and replacing the correct component, but THOROGHLY explaining and answer my multitude of questions so that I could understand completely. Spencer and Carl were great and their techs must be top notch. Saved our vacation! (Sprinter-based RV hundreds of miles from home)

Great experience.

My husband Gil and I just purchased our new 26 GLC from Mercedes Springfield from Devon. The experience couldn’t have gone better. They had to get the vehicle from New York and it was exactly what I wanted. Ricky and Devon made the process so simple and easy. Thank you Mercedes Benz of Springfield and thank you Devon and Ricky for an u forgettable car buying experience!

Very clean and courteous establishment. Always a pleasure to. Work carried out efficiently and on time

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Came in to have my SOS light taken off. I called ahead of time to confirm my $140 coupon received in the mail would take care of the diagnostics and assures Yes. I arrived for my appointment and was told they would take care of a recall at the same time. 2 hours later (I was not told it would be this long) I asked how much longer and told getting g diagnosed now. Another say 35-40 minutes later I was called in to find out I owe $129. Yah I am pretty sure the diagnostics was increased so that I still payed ... Read More

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Google - Aug 27, 2026

Came in to have my SOS light taken off. I called ahead of time to confirm my $140 coupon received in the mail would take care of the diagnostics and assures Yes. I arrived for my appointment and was told they would take care of a recall at the same time. 2 hours later (I was not told it would be this long) I asked how much longer and told getting g diagnosed now. Another say 35-40 minutes later I was called in to find out I owe $129. Yah I am pretty sure the diagnostics was increased so that I still payed for diagnostics. I left to find out the SOS light was still on and was not told it was not fixed. I went back to be told oh yah u need a speaker to deactivate the lights. So this is the reason why I have my own Mercedes mechanic and do not rely on your dealership for customer service. I get why you have to overcharge people but tell the facts prior to servicing. I do thank the gentleman who gave me the speaker part # as I give it to my mechanic to handle. I will always recommend Mercedes just not for servicing as I have referred at least 5 other people whom have purchased from Mercedes Springfield. Oh well. Life’s too short to sweat the small stuff was my feeling after paying for something I was told would be handled.

I am a first-time Mercedes-Benz owner with a 2021 Sprinter van that I purchased for my business. I knew going into it that Mercedes is considered a premium brand and that maintenance and repairs would likely be considerably more expensive than what I was accustomed to. When it came time for my first oil change, I knew I could have taken the van to a local mechanic for substantially less, but because this was my first service, I decided to bring it to Mercedes-Benz of Springfield to make sure everything was done properly. I was certainly surprised when I was told ... Read More

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Google - Aug 21, 2026

I am a first-time Mercedes-Benz owner with a 2021 Sprinter van that I purchased for my business. I knew going into it that Mercedes is considered a premium brand and that maintenance and repairs would likely be considerably more expensive than what I was accustomed to. When it came time for my first oil change, I knew I could have taken the van to a local mechanic for substantially less, but because this was my first service, I decided to bring it to Mercedes-Benz of Springfield to make sure everything was done properly. I was certainly surprised when I was told the oil change would be approximately $500. I was even more surprised when several additional recommended maintenance items were presented that would have brought the total into the thousands of dollars. During a conversation with my service representative, I simply expressed my shock at how expensive maintaining the vehicle could potentially be. I wasn't demanding a discount, refusing to pay, or arguing about the recommendations. I was having a conversation and acknowledging that perhaps I had underestimated just how expensive Mercedes ownership would be. Unfortunately, the response I received was essentially: *You chose to buy a Mercedes. You chose to bring it to a Mercedes dealership. You can either pay for the service or you don't. That's your choice.* Technically, that statement is true. But customer service is about much more than technically being right. The tone and delivery were incredibly arrogant and condescending. The message I received was basically, “If you don't like our prices, you can leave.” What made the experience even more disappointing was what happened while I was waiting for the service to be completed. I had several basic questions about my Sprinter and asked multiple employees, but no one seemed to know the answers. One of my questions was whether my particular van had the Mercedes remote-start capability and how it worked with the Mercedes app. You would think that at a Mercedes-Benz dealership—especially one that sells and services Sprinter vans—someone would be able to look at the vehicle or VIN and tell me whether that feature was available. Instead, I was essentially told to download the app and find out for myself, even though using the connected services is not necessarily free. I also asked where I could find a local car wash capable of accommodating a high-roof Sprinter with an air-conditioning unit mounted on top. Again, no one had an answer. That may seem like a small question, but if you sell and service high-roof commercial vans, it seems reasonable that your staff would have at least some knowledge of local businesses capable of servicing or washing them. That was the part that really surprised me. If I am paying premium dealership prices, I expect more than someone simply changing the oil. I expect some level of product knowledge and expertise about the vehicle I own. I fully understand that dealership service costs more. I also understand that Mercedes-Benz is a premium brand. What I did not expect from a premium brand was to be spoken to dismissively when I expressed a concern, while at the same time being unable to get answers to fairly basic questions about the Mercedes vehicle sitting in their service department. The cost of the service isn't ultimately why I'm leaving a one-star review. It's the overall experience—the attitude, the lack of helpfulness, and the surprising lack of knowledge about the product. When someone is spending this kind of money on a vehicle and its maintenance, professionalism, product knowledge, and basic respect should come with it. Unfortunately, my first service experience at Mercedes-Benz of Springfield left me feeling that none of those things were a priority.

I made a “waiting” appointment for 11am on Aug 19. for an oil change. My vehicle was taken in at 12:10. I met with a service advisor who told me my oil change would be $586. After an hour an a half I was asked if I wanted my filters changed, I said yes. An additional $200. Vehicle ready 3 hours after arrival and my bill was $1500! Never mentioned the hourly fees! Could have been fine if they had completed things in a timely manner. There was NO RUSH, assist me in getting out the door, my advisor talked with another client, even though my ... Read More

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Google - Aug 20, 2026

I made a “waiting” appointment for 11am on Aug 19. for an oil change. My vehicle was taken in at 12:10. I met with a service advisor who told me my oil change would be $586. After an hour an a half I was asked if I wanted my filters changed, I said yes. An additional $200. Vehicle ready 3 hours after arrival and my bill was $1500! Never mentioned the hourly fees! Could have been fine if they had completed things in a timely manner. There was NO RUSH, assist me in getting out the door, my advisor talked with another client, even though my vehicle was done, another worker came into his office to have a chat - at that point I went in and asked how much longer I would have to wait, he said - oh just got your keys…..which had been on his desk. Pay for all the extra time, go out to my pristine WHITE LEATHER SEATS, that were all dirty! Went back in to ask for them to be cleaned, and the service advisor asked me if they weren’t already dirty! I am wearing white pants- also clean. They took the vehicle back to be cleaned, with little to no apology. Really need to look at what service means and the time waiting customers have to sit while everyone chats and racks up labor time!

I hate leaving negative reviews, but my experience with this Mercedes-Benz dealership has gone downhill. I've been a loyal customer since 2020, purchased two vehicles from them, and have always had my service done here. Ever since Bill, the service manager, left, the level of customer service has noticeably declined. I used to receive a loaner vehicle during service, but now that courtesy is no longer offered, despite my loyalty to the dealership. The biggest disappointment came when I asked about trading in the Mercedes I purchased from them just two years ago. They offered me only $7,000 and spent the ... Read More

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Google - Jul 6, 2026

I hate leaving negative reviews, but my experience with this Mercedes-Benz dealership has gone downhill. I've been a loyal customer since 2020, purchased two vehicles from them, and have always had my service done here. Ever since Bill, the service manager, left, the level of customer service has noticeably declined. I used to receive a loaner vehicle during service, but now that courtesy is no longer offered, despite my loyalty to the dealership. The biggest disappointment came when I asked about trading in the Mercedes I purchased from them just two years ago. They offered me only $7,000 and spent the entire time pointing out everything that was supposedly wrong with the car. It's hard to understand how a vehicle they sold me just two years ago is suddenly treated like it's worthless. Loyal customers deserve better. Unfortunately, this experience has left me feeling undervalued, and I can no longer recommend this dealership.

Excellent service all around by all departments of this dealership.Matt Boutress was very helpful in the sale and the follow up.

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I bought a car from them. It turned out that the car had been in an accident, although the CarFax was clean. I realize that I should have been more careful about what I was buying. But I didn't think the dealer would deceive me.

I recently brought a Mercedes GL450 to the Mercedes-Benz dealership for a routine oil change that cost $260. Prior to the service, their inspection sheet indicated that the suspension system had no issues and the vehicle was driving perfectly. However, when I received the vehicle back, the car immediately displayed a “suspension malfunction” warning and the front end was visibly sagging. This issue did not exist before the service. They forgot to put the suspension into ‘Service Mode’. When I raised my concern, the staff insisted it was simply a coincidence and stated there was nothing they could have done during ... Read More

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Google - Mar 16, 2026

I recently brought a Mercedes GL450 to the Mercedes-Benz dealership for a routine oil change that cost $260. Prior to the service, their inspection sheet indicated that the suspension system had no issues and the vehicle was driving perfectly. However, when I received the vehicle back, the car immediately displayed a “suspension malfunction” warning and the front end was visibly sagging. This issue did not exist before the service. They forgot to put the suspension into ‘Service Mode’. When I raised my concern, the staff insisted it was simply a coincidence and stated there was nothing they could have done during the oil change that might have caused the problem. Despite the timing of the issue appearing immediately after the service, I was told I would have to pay another $250 just for them to diagnose the problem, followed by an additional $600 to repair it. What should have been a routine maintenance visit ended up costing over $1,100. The most disappointing part of this experience was the dismissive and rude response when I tried to discuss the situation. Rather than attempting to work with me toward a fair resolution, the dealership quickly shifted the responsibility to me. I expect better customer service, accountability, and professionalism from a Mercedes-Benz dealership. Unfortunately, this experience fell far short of that standard. Very disappointed.

The sales staff is very personable we probably would not have purchased if not for her. that being said the trade offer was ridiculously low that was not the fault of Serena Bardwell our sales person

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If I’m being honest, the service was wildly inconsistent and borderline untrustworthy. I called to schedule an apt for a rear subframe recall. The first woman told me the job would take two weeks. I was then told that they couldn’t give me a loaner car so I had to schedule a rental car in the meantime. When i dropped off the car my service advisor Alex then told the job could take 2-3 weeks which now conflicted with my rental car schedule. I then get a text less then a week later saying the car was already ... Read More

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Google - Jan 19, 2026

If I’m being honest, the service was wildly inconsistent and borderline untrustworthy. I called to schedule an apt for a rear subframe recall. The first woman told me the job would take two weeks. I was then told that they couldn’t give me a loaner car so I had to schedule a rental car in the meantime. When i dropped off the car my service advisor Alex then told the job could take 2-3 weeks which now conflicted with my rental car schedule. I then get a text less then a week later saying the car was already in the shop and that I had to decide if I wanted to get my rear coil springs replaced in the next 5 minutes because the technician was already putting the car back together and getting it off the lift. I accepted the repair since they offered to only charge me for the parts only to be texted at the end of the night that my car was ready for pick up and they didn’t do the coil springs. What the heck?! So now I have to fight with the rental car company for a refund all because they couldn’t loan me a car for the less than a week that it took to do the repair and you didn’t even do the coil springs because of what felt like one big miscommunication after the next. If you’re wondering why people don't trust the dealerships with their cars, it’s because of stunts like this. Not only because the price of labor is extremely high but terrible communication, conflicting information being given and not being offered a loaner car and taking care of the customer. If it weren’t a recall I would never have gone here to have my car repaired. Only reason I didn’t rate a 1 star was because the subframe was replaced at no charge like promised.

II recently bought a car from this dealership and was able to haggle a deal. But things took a turn for the worse when I opted to cancel the useless extended warranty I got from them.(8/03/25) It's been 5 months since I canceled it, and I still haven't seen a dime. I've talked to every single person in charge, but no one seems to care enough to do anything about it.(01/14/26 ) This dealership is nothing but a bunch of deceivers. You be the judge.

Had my car for 8 hours to diagnose never was put on the lift or diagnosed

Always have major disappointments 😞

Very professional in all areas. This is the second time I worked with Alex. She took care of me the first time I brought my car to the dealership. So I knew right then I was in good hands and she did an outstanding job again. The mechanics are amazing and make sure everything is perfectly done before returning the vehicle. I will continue to be a loyal customer of customer of Mercedes Benz Springfield!

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Diagnosis was prompt and spot on. Thank you for the accurate and honest evaluation, Brandon.

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I chose Mercedes Benz of Springfield to bring my vehicle after I had an accident with a manhole. The insurance sent out an appraisal on 09-10-2025. Unfortunately my vehicle was a total loss due to the damages to the engine. I was emailed on Thursday 09-11-2025 that I had until 09-16-2025 to pick up my personal items from the vehicle. (The insurance wasn’t going to pay anymore storage after that day.) When I went in on Monday 09-15-2025 I was told my vehicle was picked up and no longer there. I emailed my insurance to ... Read More

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Google - Sep 26, 2025

I chose Mercedes Benz of Springfield to bring my vehicle after I had an accident with a manhole. The insurance sent out an appraisal on 09-10-2025. Unfortunately my vehicle was a total loss due to the damages to the engine. I was emailed on Thursday 09-11-2025 that I had until 09-16-2025 to pick up my personal items from the vehicle. (The insurance wasn’t going to pay anymore storage after that day.) When I went in on Monday 09-15-2025 I was told my vehicle was picked up and no longer there. I emailed my insurance to see why my vehicle was not at the “Mercedes” I never gave anyone permission to release my vehicle. My insurance responded with this: “Hello, thank you for contacting me and Im sorry this took place. I see that Copart called the shop on 9/11/25, Tiffany at the shop explained to Copart that the vehicle was cleared for pick up. Copart dispatched a driver to pick up on 9/12/25.” I never gave permission to release the vehicle especially without grabbing my belongings and plates from the vehicle. That was so wrong and unprofessional of Tiffany to do. (Literally the same day I was told I had 5days to get my personal items.) I had to drive 40 minutes to East Granby, Connecticut to Coparts to actually get my belongings. Hooray, way to go Mercedes Benz of Springfield!

They listen to people very prompt and meticulous on their work had a problem and they had no problem taking care of it

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I appreciate the waiting area, and how clean it is. I really love video after the job is completed. Plus they clean my mats.

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Very pleased with the service very prompt very thorough and very professional. I’ve been going there since the first day opened and always honest and fair.

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Service writer Michael was terrible.

My appointment was at 9am and over at 12pm? What kind of oil change did I get? Never again… over pay for what? What extended time?

My parents bought a gls this past March. They were misrepresented with warranty prices. The numbers they showed my parents did not match what was ultimately charged against them for the warranties. They ultimately had a warranty remove, but a loan was already established with the warranty included in it. They informed us they could not return the 3200 paid towards the warranty until it was credited back to the dealership. Its been 5 months and we still not have received the 3200....we have been paying a 7% interest on the $3200 they still have to credit us!

Service advisor Alex beyond rude! Don’t recommend any one dealing with her! At your own risk

We had an outstanding experience at Mercedes-Benz Chicopee thanks to Bryan Shea. From the moment we walked in (even though they were almost at closing time) he was very attentive, profesional and truly focused on helping us find the right vehicle without any pressure. He took time to understand what’s important for us and made the entire process smooth and stress-free. His attention to detail and commitment to excellent client service really stood out for us. If you're looking for a luxury car and a top-tier buying experience, I highly recommend working with Brian Shea !!

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Excellent service: Greeted and paperwork done promptly. Work done to high standard. Accurate estimate. Excellent loaner car.

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Purchased a certified vehicle and they were untrustworthy. Found out later that one tire had been repaired which is against company policy. They will not replace. Tires were not new as previously stated.

ABSOLUTE WORST NIGHTMARE OF MY LIFE PETER AND HIS WIFE MICHELLE WIRTH ARE PRIVATE OWNERS AND DID NOT ASSIST. I bought a 2023 EQE 350 on October 18, 2023. Brand new off the showroom floor. Little did I know the nightmare to follow. First error message on my vehicle started on December 7, 2023. They had my vehicle for a total of eight days to clear codes and get a software update was given a loaner In the A class Not comparable to the vehicle I had purchased. The car shuts off on you when you’re driving. It starts ringing bells with all types of ... Read More

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Google - May 29, 2025

ABSOLUTE WORST NIGHTMARE OF MY LIFE PETER AND HIS WIFE MICHELLE WIRTH ARE PRIVATE OWNERS AND DID NOT ASSIST. I bought a 2023 EQE 350 on October 18, 2023. Brand new off the showroom floor. Little did I know the nightmare to follow. First error message on my vehicle started on December 7, 2023. They had my vehicle for a total of eight days to clear codes and get a software update was given a loaner In the A class Not comparable to the vehicle I had purchased. The car shuts off on you when you’re driving. It starts ringing bells with all types of messages. Do not start vehicle stop vehicle service required reduce performance shut off while you’re driving. I hit my head a couple times on that steering wheel so from October 18 of 2023 until May 2024 The Mercedes dealership had possession of my vehicle for 129 DAYS for service. It’s a $90,000 car and I’m still making payments. Peter So generously offered to buy back the vehicle because I did not want a substitution for collateral meaning they would give me the same exact vehicle a new 2024 I told them I wanted nothing to do with an electric vehicle. I wanted a gas vehicle. He told me that that was not an option and I was fed up and I told him they can make the payments Again, the vehicle shuts off when you’re driving. This model is a defective model. It catches on fire. The battery gets too hot. They couldn’t get me financed to go into a gas vehicle. Peter and Michelle both had the option at that point to write it off making it right by putting me into a gas vehicle of which they did not. They offered to buy it back the company calls me and tells me that I would still owe $31,000. I went up. I spoke to Peter again What a surprise, his hands were tied. I took the vehicle off the road after I had brought it up there for another repair and it sat up there for 13 days and told me that the software update would come out they didn’t have a date for it and I could take the vehicle back. At this time, I’m trying to work with the buyback company you gave me a vehicle that can’t hold value so no I was not gonna be responsible for the $31,000. Went and spoke to Peter again his hands were tied. I Stopped paying on the vehicle I had to hire a lawyer. It’s a joke. Mercedes-Benz is saying that they have the debt to my lawyer and then the buyback company is saying that they have the debt so he has been trying to get paperwork and the buyback is Telling him that Mercedes-Benz financial is not giving the paperwork however, when you call Mercedes-Benz financial, they’re telling you that the buyback company doesn’t have it. I obviously cannot be financed for another vehicle when I stopped making payments and the car is still sitting in my driveway. Nobody has even come to get the car. It is disgusting. Peter and Michelle were able to make a different decision. They smile on TV but they will NOT do the right thing. Now I have to pay additional money because a lawsuit has to be filed bc they are still trying to hold me liable for 31,000.00. Don’t waste your time. Peter, classy response. Sympathetic classy response at best ! Thank you for reminding me, As far as negative equity that was transferred from a 2023 c300 that I had for one month- the electrical fried. I have the service record from that hence why I was put into the electric vehicle as a “upgrade” from that experience. It was all new technology with the hyperscreens. I was put into a vehicle that could not hold negative equity otherwise I would happily be driving around town instead I have 104,000.00 debt shown as collections-bad debt. Also the retainer for the lawyer I had to pay who has been bounced around with mb financial saying they have the debt then Sedgwick claiming to have the debt. How can 2 have the debt? Every month still hitting my credit. You could have wrote off the 31k multiple lawyers have told me that. Instead you chose to wash your hands. The vehicle sits rotting. Crazier Kelly blue book has the vehicle value at 35k with 5,000 miles. They want publicity I’ll happy give it to them. Will be on CNN this coming week

I recently purchased a car from Mercedes-Benz of Springfield and had an outstanding experience, thanks to an incredible salesman, Dave Kenny, and his team. Dave was a true professional with years of experience, and it absolutely showed. He was knowledgeable, attentive, and took the time to listen to my needs. He guided me to the perfect car without any pressure. The entire process was smooth, enjoyable, and tailored to exactly what I wanted. Exceptional service from start to finish! Anthony Bailey in finance was just as impressive. Smart and straightforward, he secured an excellent rate that fit my budget perfectly. ... Read More

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DealerRater - May 1, 2025

I recently purchased a car from Mercedes-Benz of Springfield and had an outstanding experience, thanks to an incredible salesman, Dave Kenny, and his team. Dave was a true professional with years of experience, and it absolutely showed. He was knowledgeable, attentive, and took the time to listen to my needs. He guided me to the perfect car without any pressure. The entire process was smooth, enjoyable, and tailored to exactly what I wanted. Exceptional service from start to finish! Anthony Bailey in finance was just as impressive. Smart and straightforward, he secured an excellent rate that fit my budget perfectly. He explained everything clearly, kept it fully transparent, and made the paperwork effortless, delivering a fantastic deal I’m thrilled with! I highly recommend Dave Kenny and his team to anyone shopping for a car. They made my experience stress-free and a genuine pleasure from beginning to end. Thank you, Mercedes-Benz of Springfield, for providing caring individuals who take as much pride in their work as they do in their customers' happiness and experience with you!

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The best services in New England. Tom is an awesome service advisor! Friendly and professional. Brandon is top notch service personal. He would not stop until he has my issue resolved. I have a few choices to choice from in CT. I will continue to travel to Springfield , MA because the service is receive is outstanding! Great communication and services !!

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I just purchased my 3rd vehicle from this dealership, and it was a great experience once again! My salesperson was Nick Kaham, he is awesome to work with. There were a few details that needed to be taken care of (I purchased a used vehicle), and Nick was on top of every detail. He is a high energy guy and will go to work for you! I must also mention the great service department here; it is another reason I have returned several times when I am ready to purchase a vehicle. Tiffany Inacio, the service coordinator, has been helping ... Read More

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DealerRater - Apr 9, 2025

I just purchased my 3rd vehicle from this dealership, and it was a great experience once again! My salesperson was Nick Kaham, he is awesome to work with. There were a few details that needed to be taken care of (I purchased a used vehicle), and Nick was on top of every detail. He is a high energy guy and will go to work for you! I must also mention the great service department here; it is another reason I have returned several times when I am ready to purchase a vehicle. Tiffany Inacio, the service coordinator, has been helping schedule my service appointments for years, she is amazing, and is always pleasant and professional. Alex Antolini worked with me on this most recent purchase, and she was great too. I have never had a bad experience at this dealership, I highly recommend them.

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While I was initially impressed with the people, the service was well below par. Not living in this area, I brought to them an older car due to a recall issue. Being told it would take up to two weeks, it took closer to seven. Then they charged me an additional $500 saying work from a previous Mercedes dealership made it hard for them to do the work. I found out later from corporate that it is actually not permissible to charge this money yet they are giving me no recourse nor refund. What’s worse, when I got my car ... Read More

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Google - Mar 12, 2025

While I was initially impressed with the people, the service was well below par. Not living in this area, I brought to them an older car due to a recall issue. Being told it would take up to two weeks, it took closer to seven. Then they charged me an additional $500 saying work from a previous Mercedes dealership made it hard for them to do the work. I found out later from corporate that it is actually not permissible to charge this money yet they are giving me no recourse nor refund. What’s worse, when I got my car back I almost crashed leaving their parking lot as they severed my brake lines and then blamed it on old brake lines. I just had the brakes done back in Michigan prior to my trip here and now it will be cheaper for me to transport the car back to Michigan to have my Mercedes mechanic repair the damage they did. The owner there offered no solutions and barely an apology. I’m sure if you spend 100 grand on a car there and it’s still under warranty they treat you just fine but for any other vehicles, I highly recommend you go somewhere else. I don’t find them to be trustworthy as I was lied to by them on multiple occasions and when called out on it got a blank look. This was truly not the Mercedes-Benz experience I expected.

Absolutely wonderful! I felt incredibly at ease during my visit, and the staff were not only friendly but also exceptionally knowledgeable. Their expertise made the experience all the more enjoyable!

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This dealership was amazing. Tom who sold me my car was absolutely wondering and extremely helpfulp.

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I have been Mercedes Benz owner for 27yrs and I was so sad when the local dealership closed. But, I have to say my last visit was perfect as always and I am so glad that Springfield Mercedes Benz opened. Spencer my service advisor is the best! I had to travel around to other Mercedes dealerships to get my benz serviced that was an inconveniece and stressful.

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Excellent care, attentive to my needs. I will trust for all my car needs. Will recommend to anyone this is a serious car dealership.

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I had an amazing experience at Mercedes-Benz of Springfield! From the moment I walked in, I was treated with professionalism and courtesy. What truly stood out was their parts department absolutely top-notch! The staff was incredibly helpful, ensuring I got exactly what I needed with expert advice and prompt service. Their inventory was impressive, and they went above and beyond to make sure I was taken care of. If you're looking for a Mercedes dealership that prioritizes customer satisfaction and has a stellar parts department, look no further than MB of Springfield. Highly recommend!

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Despite living in New Hampshire, I keep coming back to this dealership as they best of the best I have used. I have purchased 2 vehicles from them and will continue to purchase from there. My service Rep Spencer and his team are the gold standard. Very professional, concise with the services. I never have to worry about my service appointments, unlike some other dealership's.

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Very pleased with the service and the professionalism. She was awesome. Very professional and friendly. Great job

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One of the best dealerships in New England always attentive with great attention to detail. Customer service is top-notch. Could not ask for a better experience.

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The service at mb Springfield is top notch always on time repairs great price very friendly and personable staff Tom in service is a true professional and cares about his customers best dealer in mass

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Kept the vehicle until it was right. Did have a very much appreciated loaner. In and out easily. No waiting.

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Five years and three Mercedes later, Tom in service continues to exemplify the qualities of a true professional. His communication is exceptional, he’s always organized, and above all, he’s honest. We now bypass other dealerships just to work with Tom

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Mercedes-Benz of Springfield is not just a car dealership that provides great service, it’s a pillar of the community run by people who believe in giving back and bringing community together.

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This is absolutely the place to buy your next car. They have a great selection, amazing customer service and they make the experience easy and smooth. I’ll definitely be a repeat customer!!

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The staff is awesome and and the sale manager is absolutely nice and great guy I ever met

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What really stood out was their commitment to customer service—even after the sale, they followed up to ensure I was satisfied with their service ⭐️⭐️⭐️⭐️⭐️ Let me know if you’d like it adjusted!

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Outstanding experience! The staff was knowledgeable and helpful, making the car-buying process smooth and enjoyable.

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I recently had the pleasure of visiting Mercedes-Benz of Springfield, and I can confidently say that it was one of the best car dealership experiences I’ve ever had. From the moment I walked in, I was greeted warmly by the staff, who made me feel welcome and valued as a customer. The level of professionalism and friendliness displayed by the associates was truly exceptional. What really stood out to me was how attentive and accommodating everyone was. They took the time to listen to my needs and preferences, providing personalized recommendations without being pushy or overly sales-focused. This was ... Read More

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DealerRater - Feb 6, 2025

I recently had the pleasure of visiting Mercedes-Benz of Springfield, and I can confidently say that it was one of the best car dealership experiences I’ve ever had. From the moment I walked in, I was greeted warmly by the staff, who made me feel welcome and valued as a customer. The level of professionalism and friendliness displayed by the associates was truly exceptional. What really stood out to me was how attentive and accommodating everyone was. They took the time to listen to my needs and preferences, providing personalized recommendations without being pushy or overly sales-focused. This was a refreshing change compared to other dealerships I’ve visited in the past. I never felt rushed or pressured, which made the entire experience so much more enjoyable. The associates were not only knowledgeable about their vehicles but also genuinely passionate about helping me find the right car. They answered all my questions thoroughly, provided transparent information, and made sure I was comfortable with every step of the process. The dealership itself was spotless and well-organized, creating an inviting and upscale atmosphere that matched the luxury brand they represent. From start to finish, the entire process—from browsing to test-driving and even discussing financing options—was seamless and stress-free. If you’re looking for a car dealership that prioritizes excellent customer service, treats you with respect, and delivers a truly great experience, I highly recommend Mercedes-Benz of Springfield. I left feeling confident and excited about my purchase, and I’ll definitely be returning for future needs. Thank you to the entire team for making this such a positive and memorable experience!

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Although I’ve been a Mercedes-Benz driver for sometime, I only started doing business with Mercedes-Benz of Springfield when they opened at first. The difference between my experience with other dealers and Mercedes-Benz of Springfield is literally night and day. These folks are professional, well trained, respectful, and to The Point. Highly recommend Mercedes-Benz of Springfield to anyone looking for a new or used Mercedes-Benz or some of the other fine used automobiles they carry. I offer my enthusiastic recommendation to Mercedes-Benz of Springfield to all of my neighbors and friends.

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