Reviews
Absolutely wonderful! I felt incredibly at ease during my visit, and the staff were not only friendly but also exceptionally knowledgeable. Their expertise made the experience all the more enjoyable!
This dealership was amazing. Tom who sold me my car was absolutely wondering and extremely helpfulp.
I have been Mercedes Benz owner for 27yrs and I was so sad when the local dealership closed. But, I have to say my last visit was perfect as always and I am so glad that Springfield Mercedes Benz opened. Spencer my service advisor is the best! I had to travel around to other Mercedes dealerships to get my benz serviced that was an inconveniece and stressful.
Excellent care, attentive to my needs. I will trust for all my car needs. Will recommend to anyone this is a serious car dealership.
I had an amazing experience at Mercedes-Benz of Springfield! From the moment I walked in, I was treated with professionalism and courtesy. What truly stood out was their parts department absolutely top-notch! The staff was incredibly helpful, ensuring I got exactly what I needed with expert advice and prompt service. Their inventory was impressive, and they went above and beyond to make sure I was taken care of. If you're looking for a Mercedes dealership that prioritizes customer satisfaction and has a stellar parts department, look no further than MB of Springfield. Highly recommend!
Despite living in New Hampshire, I keep coming back to this dealership as they best of the best I have used. I have purchased 2 vehicles from them and will continue to purchase from there. My service Rep Spencer and his team are the gold standard. Very professional, concise with the services. I never have to worry about my service appointments, unlike some other dealership's.
Very pleased with the service and the professionalism. She was awesome. Very professional and friendly. Great job
One of the best dealerships in New England always attentive with great attention to detail. Customer service is top-notch. Could not ask for a better experience.
The service at mb Springfield is top notch always on time repairs great price very friendly and personable staff Tom in service is a true professional and cares about his customers best dealer in mass
Kept the vehicle until it was right. Did have a very much appreciated loaner. In and out easily. No waiting.
Five years and three Mercedes later, Tom in service continues to exemplify the qualities of a true professional. His communication is exceptional, he’s always organized, and above all, he’s honest. We now bypass other dealerships just to work with Tom
Mercedes-Benz of Springfield is not just a car dealership that provides great service, it’s a pillar of the community run by people who believe in giving back and bringing community together.
This is absolutely the place to buy your next car. They have a great selection, amazing customer service and they make the experience easy and smooth. I’ll definitely be a repeat customer!!
The staff is awesome and and the sale manager is absolutely nice and great guy I ever met
This dealership has the best service I have ever experienced and will recommend it to anyone planning on visiting a Mercedes dealerships.
What really stood out was their commitment to customer service—even after the sale, they followed up to ensure I was satisfied with their service ⭐️⭐️⭐️⭐️⭐️ Let me know if you’d like it adjusted!
Outstanding experience! The staff was knowledgeable and helpful, making the car-buying process smooth and enjoyable.
I recently had the pleasure of visiting Mercedes-Benz of Springfield, and I can confidently say that it was one of the best car dealership experiences I’ve ever had. From the moment I walked in, I was greeted warmly by the staff, who made me feel welcome and valued as a customer. The level of professionalism and friendliness displayed by the associates was truly exceptional. What really stood out to me was how attentive and accommodating everyone was. They took the time to listen to my needs and preferences, providing personalized recommendations without being pushy or overly sales-focused. This was ...
Although I’ve been a Mercedes-Benz driver for sometime, I only started doing business with Mercedes-Benz of Springfield when they opened at first. The difference between my experience with other dealers and Mercedes-Benz of Springfield is literally night and day. These folks are professional, well trained, respectful, and to The Point. Highly recommend Mercedes-Benz of Springfield to anyone looking for a new or used Mercedes-Benz or some of the other fine used automobiles they carry. I offer my enthusiastic recommendation to Mercedes-Benz of Springfield to all of my neighbors and friends.
Excellent Mercedes dealer!! The team is extremely friendly, professional and knowledgeable. I highly recommend them to anyone looking for a reliable and trustworthy car dealer!
MJ did a good job with working with me
My dad and I went to this dealership for the first time and purchased a vehicle from here. Moe and Mj were outstanding.
MJ was an amazing sales associate! Best car buying experience ever!
Since moving to the area, I've been consistently impressed with the exceptional service at Mercedes-Benz of Springfield. As a loyal customer, I've entrusted them with servicing my car, and they have exceeded my expectations every time. What sets Mercedes-Benz of Springfield apart is their attention to detail. They go above and beyond to ensure that every aspect of the service is carried out meticulously. One of the standout features is their commitment to transparency—they send detailed videos of every update during their performance check of the vehicle. This not only provides valuable insight into the work being ...
The best place where you can get a car. MJ is the best to work with. He helped me to choose the car, he had all the patience to show me 15 cars😂 and he gave me reasonable advices. Thank you again for making my dream to come true.
I rarely post reviews however, the experience I just received at MERCEDES of Springfield was so exceptional that I feel like I owe the dealership and especially my salesman MJ Fathi at the minimum this review. From the moment I stepped into the dealership I felt like I was the only customer there. Meaning, I felt that I was important to them and not just a “sale”/ number. MJ goes above and beyond to make you feel comfortable, welcomed, and at ease with the car buying process! I have purchased many cars in my lifetime, and it was always a ...
I'm blown away by the team’s dedication and expertise at MB Springfield. It’s hands-down the best car buying experience I’ve ever had. Everyone was incredibly responsive, ensuring I was well-informed and confident with my purchase. Once I finalized the purchase with sales, the handoff to financing and delivery was also exceptional. The team’s commitment to making everything seamless really stood out. They genuinely cared about my needs and went the extra mile to accommodate them, making the whole process feel effortless. Thank you to Sam, Jonathan, and Steve!
Last week I posted a negative review for the service department because I dropped my car off at 7:30 for service and it wasn't taken in until early afternoon. This caused me a problem because I had an electrician coming to the house that afternoon and I had expected my car to be ready. Needless to say I was upset and I made my feelings known. The service manager, Bill Phelan, contacted me and offered to complete the service that wasn't done at no charge and provided me with a nice loaner car as well. Bill was very apologetic ...
Devon was terrific and worked with us to find the vehicle that would best suit our needs
MJ got me my dream car ! He is the man to see if you are looking to purchase a vehicle!! I love my AMG !
Working with Devon to purchase my Sprinter was a pleasure. He beat the finance rate that my very competitive local credit union offered, got me the trade in price that I thought was fair to both of us, delivered the vehicle in record time, and handled the VT registration so I didn't have to make an appointment and deal with it. He's no nonsense, professional, and pleasant. Oh, and he have me a great deal too!
Attended an artisan market here was super fun! Enjoyed nosh catering, wines and a beautiful Sunny space at no charge! I appreciated the Mercedes heavy bound journal they gifted after test drives. Fun people. Good cars and they have electric cars now!!!!
Exceptional service! I was so impressed with Jonathan in buying my new car. He was knowledgeable and totally focused on service. Answered all my questions even after I had the car home. He was honest and informative. Made the process painless!
Dealership was professional and welcoming from the moment I walked in… thanks Devon I appreciate your services and support throughout out the process! I’m loving my new Q50! 🫶🏾
Salesperson Ty was great. He listened to what I wanted and made it happen....that day! Dealership is beautiful and all of the staff were very nice.
I just bought a GLE 53 Coupe at Mercedes Benz of Springfield and they were amazing! I worked with Dave Kenney and he was super knowledgeable, no pressure & very pleasant to work with. I highly recommend this dealership and I absolutely love my new car!! ❤️
The best sales person to deal with MJ 👏🏻👏🏻👏🏻
Excellent dealership on every level. Staff are all professionals. Cater to your needs.
Service was excellent and I got a pre-owned car 🚗 and I and the women love it.😁😁😁
Thank you to MJ, Anthony, and Sam for such a seamless buying experience! I was shocked at how quickly I was able to get into the perfect car at the perfect price. From finding the right car to finding insurance, everyone was very knowledgeable, and I never felt pressured like other places. I highly recommend anyone buy their next car at Mercedes-Benz of Springfield!
Easiest way to get a car, got to mj.. he’s the best and does everything so simple.. he’s the best !
My husband and I just had the pleasure of working with Matthew Bontross. His attention to detail was outstanding. Buying a car new or used can sometimes be dreadful, but with Matt, it was enjoyable. He stayed in constant contact with every step of the process. He even came in on his day off to close the deal...that's dedication! Thank you Matt, for your enthusiasm and professionalism. We would also like to give a shout out to Anthony in finance. It was a pleasure working with both Matt and Anthony. Thank you Mercedes of Springfield. Respectfully, Bruce and ...
MJ is the best! Made the process of buying a new car very smooth and quick! Highly recommend him
What a great experience! MJ was knowledgeable, responsive and kind. He went out of his way to ensure all my questions were answered. The overall process was simple, quick and easy. Would highly recommend!
MJ did a great job !!! The best customer service ever !!
BOUGHT MY SPRINTER VAN FROM MJ COMING BACK FOR MORE THANKS MJ FOR THE HARD WORK !!!!
Excellent customer service!
Went here for my first car and got approved the same day I had an excellent experience with there staff I was served by Matt he was great off the rip he gave me the keys for a test ride so I can experience the vehicle and after that the rest is history I look forward to doing plenty of business with them I recommend 10/10
I just wanted the Management of Mercedez Benz Springfield to knows That DEVON AUDET, went above & beyond to assist me in making my Dream of owning a Mercedez Benz a reality. He is patient, Kind, Understanding & Compassionate. When I went to collect my vehicle it wasn't ready until the following day. DEVON AUDET drove me back home to Connecticut, and brought my Vehicle to my home in Connecticut the following day as well. I recommend anyone to do business with him, Devon is an Asset to Mercedez Benz of Springfield.
Purchased a used 2017 Lexus from this dealer back around November 2023. I was pretty satsfied with my purchase from MB of Springfield. The process of purchasing the car was super easy and they were willing to work with me on it. There was an issue with the car that i knew about prior to purchasing that unfortunately took a bit to get resolved but they took care of me and gave me a loaner until my car was ready. Quick shoutout to my sales guy Colton who made the process super easy. Highly recommend if your looking for a solid purchase. ...
MJ did a great job !! 5 STARS ⭐️ See you on the next one MJ 🫶
I drove 2 and 1/2 hours from New York to this Mercedes branch. Was so worth it!! MJ was our salesman. He went above and beyond to find the car that was exactly what I wanted. His professionalism is like no other that I've experienced with buying a car. The whole process was so smooth and stress less. Will definitely be back. Very pleased. Becky from New York.
I had an amazing experience at Mercedes Benz of Springfield. MJ was super to work with. He was knowledgeable, patient and had great energy. The rest of the team was helpful and kind as well. No hovering, no over-selling-- just attentive and appropriate. Shout out to Joe (sales team) who spent extra time giving me a tutorial of my new car! Highly recommend!
MJ was definitely a big help he did all he could to help me and get me into my dream car i appreciate all his help he’s definitely the way to go
We purchased a 2022 Mercedes C-300 and more recently a 2023 Mercedes CLS-450 at Mercedes-Benz of Springfield. We were helped by John Potter for both cars, the second time at our request. We found the cars to be great and the salesmanship to be professional, low-pressure, and knowledgeable. Follow-up questions about the cars' settings and capabilities were graciously received.
Amazing experience from start to finish, Jonathan Potter from the team was a pleasure to deal. We would highly recommend the dealership for excellent service on quality cars! We hope to be back.
Very great service and was able to answer all our questions effectively. Would recommend!
I recently had the pleasure of working with Devon at Mercedes Springfield to set up my Mercedes Me Connect app, and I must say, the experience was outstanding. Devon's expertise and professionalism made the process smooth and effortless. Not only did he patiently guide me through the setup, but he also took the time to ensure I understood all the features and functionalities of the app. His attention to detail and dedication to customer satisfaction truly exceeded my expectations. Thanks to Devon, I now feel confident and empowered to make the most out of my Mercedes Me Connect experience. ...
Mercedes Benz of Springfield provides exemplary customer service. I was so indecisive on whether I wanted to continue with an SUV or venture back to a sedan. Dave was extremely knowledgeable, responsive and patient! Did I say patient - absolutely! We love our decision and look forward to making new travel plans by car!
Dealership staff are pleasant and their follow-up feels like concierge service. Spencer is awesome👌🏿, totally recommend.
Great service from start to finish. Dave Kenny was very helpful, personable and informative throughout the whole process.
I had a great experience at Springfield Mercedes Benz . Everyone was very kind and helpful . My salesperson , Dave Kenny , was excellent leaving nothing to be forgotten . I highly recommend this dealership .
As someone who has purchased many vehicles I am pretty hard to impress but MJ in sales made this whole process a breeze. I didn't have to lift a finger I am in New York the vehicle was delivered when promised and appeared to be freshly detailed a hard thing to manage when delivering a car over 2 hours away. I am blown away by the level of service, thank you again MJ.
Great experience. We had been to 2 other dealerships and were getting frustrated with the entire process. We reached out to Mathew at Mercedes-Benz of Springfield and everything was different. Mathew was so genuine and helpful and a joy to work with. He actually made the experience fun and enjoyable. When arriving at the dealership the car we liked was sitting out front ready for us. Within 90 minutes, we had test drove and even financed it and owned this amazing car. Anthony in financing was great too. Financing was easy and the rate was competitive. Even the waiting area was great ...
I had an excellent buying experience. Dave K. is a fantastic salesperson. This is my second time buying with them.
We are from Ukraine, we came and bought a car that we had enough money for! S500, 2002! It’s old, it started to break down and I took it to the Mercedes dealer! Thank you guys for your understanding and calculation of how much it costs, it’s expensive for us, I decided to do it myself! But thank you 🙏🏻 for stepping into the situation and helping as if I had bought a Maybach!!! Cool Service, Super Cars, Nice and Friendly Workers! I hope I will come to you for a new car!!! 💙💛🫡🇺🇦
Beautiful dealership and wonderful service from Ty Mann. We highly recommend. Ty mann is the man! Thank you, Highly Recommend
I love my GLA 250!! Shay was amazing from beginning to end!! It was a pleasant experience and Shay went above and beyond to make sure I was comfortable and happy with my purchase. I didn’t feel pressured or talked down to which has happened to me in the past. I highly recommend her!!! Keep up the good work Shay it was a pleasure to meet you!!
Terrific experience at Mercedes of Springfield! Shay was awesome to work with and she made the entire process easy and enjoyable. In fact, I have never experienced such an easy process when buying a car. Shay was knowledgeable and worked hard to meet my needs as a customer. I can’t recommend her enough! Everyone I talked with was professional and very easy going, which made the entire experience wonderful! 5 stars for this dealership-it is a pleasure to buy a car from Mercedes of Springfield!
I had a great experience purchasing from this dealership. MJ was a great help throughout the whole process and made it easy to find the perfect car for me!
This was the easiest purchase from start to finish. Dave my sales associate made sure everything was taken care of and arranged for me to pick up my car at the NY DMV. I was an out of state customer and this also was a huge help. If you want a dealership that is customer centric this is the place to go. No smoke and mirrors , no ridiculous haggling just a straight forward process. I would highly recommend this dealership and sales associate. They truly care about the customer.
It was great working with Sam (sales manager) to help with the purchase of a certified preowned vehicle. Sam is very professional and did a great job getting the deal closed. Thank you
5 star experience! Our sales rep was MJ and there was zero pressure the entire experience. We actually completely enjoyed the process the whole way though. We started with just messaging, then my wife went to go test drive, and then we messaged more and went back to both drive it. They also had no worries that they'd get the interest rate that we could have obtained from our local credit union, but when we go there the rate was even BETTER! Highly recommend purchasing a vehicle from them. Ask for MJ!
I am very happy for the attention of the seller Ahmed. He helped me with the sprinter.
I worked with MJ to get my new car and the experience was spectacular! MJ went above and beyond to help me. The process was seamless and stress free. I highly recommend going to see him.
We have been going to Mercedes of Springfield for many years to service our vehicles. We hadn't purchased a car from them in the past but their service department had always been outstanding. They are responsive, professional and always willing to go the extra mile. Our service advisor, Scott Shrewsbury is amazing! They even do a video walk through of your vehicle just after the service to outline the status of all your critical systems. This had NOT been the case at some of the other Mercedes dealerships I've dealt with in the past. But service as great ...
Recently replaced a vehicle totaled with a late model C300. Both Ty and Matt understood my needs and were very helpful! First class service and great communication from these guys from beginning to end. I traveled across state lines to get this kind of service and am glad I did! There were no gimmicks or games, these guys delivered what they promised and I am a happy customer. I will be purchasing my next new MB from them for sure and from this dealership! I also appreciate Steve in Finance department who was very clear in his communication about everything ...
Went to get a GLC 300 from Albany and the experience has been nothing less than fantastic. Meeting MJ was the best thing that could have happened in deal. He is your go to guy and one of the best salesperson I have met till date. The entire dealership is very professional, courteous and knows how to take care of their customers well. The deal was very smooth and the pricing is very competitive which is best for the customer. This is my first purchase from Mercedes Benz of Springfield but definitely not my last. I am happy to take this 100 ...
Top notch facilities and excellent customer service team. Happy to have found you guys.
I was looking for a hard to find model and color. Springfield Benz had FOUR on the lot! Yaima, our sales rep, had the van at the front door with tags on, ready to go. I am over an hour away, but once the deal was done they delivered the new van to our driveway all registered. Very pleased.
Very convenient easy worked wit mj a very polite and easy time.
If you are looking to get a car from from Mercedes of Springfield contact MJ don’t look further
I’ve been a customer of Mercedes Benz of Springfield for many years and they never disappoint. My newest C300 that I purchased this week is perfect. The help and guidance that I received from Dave Kenny (the sales representative) was outstanding. I would highly recommend Dave and Mercedes Benz of Springfield for anyone in the market for a new car!!
MJ is the most responsive, customer-service oriented salesman I've ever met! Not only am I thrilled with my car, but he made the entire process as smooth as it could possibly be! I had messaged with salespeople at lots of dealerships in my search, and couldn't believe how hard it was for almost any of them to just give a simple OTD (Out-the-Door) price (so I didn't drive to a dealership only to be stuck with sales games and additional charges that I'd read about in so many reviews of other customers buying from other dealerships). ...
This was our first experience with Mercedes Benz of Springfield and it was a pleasure. MJ did an outstanding job getting us into the vehicle we wanted and treated us like family throughout the whole experience. He was honest and transparent and communicated every step of the process as we were waiting for paperwork to clear. MJ was fantastic! No stress, no pressure just a great experience throughout! 5-STARS
Matthew Boutros our salesman did a great job very helpful and a pleasure to work with
All-in-all an amazing first experience at Mercedes-Benz of Springfield. Matt was a great no-pressure salesman and Steve in finance made the signing process a Breeze.
Wonderful experience! Matthew Boutross was great.
We've been car shopping for a few months now with no luck. I went to look at a Mercedes that my husband found. It was a beautiful car but not what I wanted. MJ was very helpful with finding what I was looking for. He went through the car with me including many features. This was a great experience and I would highly recommend visiting MJ at Mercedes of Springfield. Thank you MJ!!
Dave Kenny was my salesperson and helped me through the entire sale process with ease. Excellent knowledge of the products and helped me with all questions I had truly it is the best sales & service Mercedes Dealership I've ever been to 10 of 10.
MJ WAS GREAT TO WORK WITH !!! Highly recommended I will definitely buy from him again and again !! MJ THANKS A LOT !!
This is the 2nd car I have purchased at MB of Spfld. Both times the Sales associate Dave, was professional, knowledgeable & made entire process so smooth.
(Translated by Google) Good service (Original) Bom atendimento
MJ was great to work with. MJ was very informative and was able to answer all the questions we had regarding the different models. This was our first Mercedes purchase, and MJ was very patient and informative. He listened to what we were looking for, and found us our perfect car within a week. Overall a fantastic experience and will definitely be a repeat customer!
Cierra and Riccardo were great. Couldn't make the deal work but I would buy from them.
MJ was an amazing help, made the experience worth it salesman turned friend would definitely recommend him to anyone looking for a Mercedes Benz.
