Service Center
Welcome to the Mercedes-Benz of Springfield Service Center
Our Mercedes-Benz Service Department
At Mercedes-Benz of Springfield, service isn’t an afterthought — it’s a team of qualified technicians backed by a modern facility and genuine Mercedes-Benz parts, ready to help with everything from routine maintenance to more involved repairs. Drivers from Avon don’t have to go far to get a Mercedes-Benz Oil Replacement, tire rotations, or a full vehicle diagnosis done right the first time.
We keep the process transparent from start to finish: our Advisors walk you through what your Mercedes-Benz needs and why, we have a bay window so you can actually see your vehicle being worked on, and our Video-Text option lets you watch the service happen in real time if you’re on the go. Customers from Longmeadow and beyond count on that level of communication, whether it’s a quick Service A visit or something more involved.
Service Info
- Service:(413)-624-5100
- Mon - Thu7:00 AM - 7:00 PM
- Fri7:00 AM - 6:00 PM
- Sat8:00 AM - 4:00 PM
- SunClosed
Popular Mercedes-Benz Maintenance Services
- Mercedes-Benz Oil Replacement & oil filter replacement
- Brake component inspection & brake fluid exchange
- Tire rotation & tire inflation check and correction
- Multi-point vehicle inspection
- Battery testing & replacement
- Coolant system service
- Wiper blade & cabin air filter replacement
Not sure what your Mercedes-Benz is due for? Our Advisors will confirm exactly what’s needed when you schedule, or you can check your owner’s manual for your specific maintenance interval.
Service A and Service B Scheduled Maintenance
If you’ve seen “Service A” or “Service B” come up on your maintenance reminder, these are factory-scheduled intervals for your Mercedes-Benz, and which one applies depends on mileage and time since your last visit. Drivers from the Wilbraham area can schedule either service using our 24-hour online scheduling, and our team will confirm exactly what’s included before any work begins.
Amenities
- Complimentary Pick-up/Drop off (Valet) Service
- 24-Hour Online Service Scheduling
- Pay Using Your Mobile Device
- Enhanced Cleaning
- Increased Safety Precautions
- Loaner Vehicles
- Shuttle Service
- Pick-Up & Delivery
- Free WiFi
- Coffee/Beverages
- State-of-the-Art Facility
Certified Mercedes-Benz Technicians Serving Chicopee and Beyond
Mercedes-Benz of Springfield works on vehicles from Simsbury and around Connecticut just as often as ones registered locally in Chicopee. Genuine OEM parts and manufacturer-trained technicians mean your Mercedes-Benz is serviced the way it was engineered to be, without putting its warranty coverage or resale value at risk — no matter which side of the state line you’re driving in from.
Service FAQs
What’s the difference between Service A and Service B?
Both are factory-scheduled maintenance intervals for your Mercedes-Benz. Which one applies depends on mileage and time since your last visit — our team will confirm which is due when you schedule.
Do you offer loaner vehicles or a shuttle while my Mercedes-Benz is serviced?
Yes. Mercedes-Benz of Springfield offers loaner vehicles, shuttle service, and complimentary valet pick-up/drop-off, so a service visit doesn’t have to disrupt your day.
Can I schedule service if I’m coming from Connecticut?
Yes. We regularly work with customers from nearby Connecticut towns as well as Western Massachusetts, and our 24-hour online scheduling makes it easy to book a time that works for your drive.
Please use the buttons below to schedule service at our dealership or contact our Service Department. You can also call us at (413)-624-5100.
Required Service A for Vehicles MY09 and Newer
A 10,000-mile check-in we call Service A. This is when our expertly trained technicians not only perform a comprehensive, step-by-step vehicle inspection, but replace certain key parts with Genuine Mercedes-Benz Parts.
“A” Service includes:
- Service at 10,000 miles or 1 year
- Synthetic motor oil replacement
- Oil filter replacement
- All fluid level checks and corrections are dependent on factory-recommended service intervals for your vehicle’s year and model
- Tire inflation check and correction
- Brake component inspection
- Reset maintenance counter
Required Service B for Vehicles MY09 and Newer
Service B is when our highly skilled technicians do what they do best. With comprehensive training under their belts, as well as the use of the latest diagnostic tools and tests, they can help make certain that your Mercedes-Benz vehicle is running at optimal performance.
“B” Service includes:
- Synthetic motor oil replacement
- Oil filter replacement
- Cabin dust/combination filter replacement
- Brake fluid exchange
- All fluid level checks and corrections are dependent on factory-recommended service intervals for your vehicle’s year and model
- Tire inflation check and correction
- Brake component inspection
- Reset maintenance counter
- Adhere to all required elements listed by model year and specific model as indicated on the corresponding service sheet for Mercedes-Benz Maintenance Systems in the USA.
Get Directions
We are Located at
End of 291, exit 51 on the Massachusetts Turnpike
15 minutes (12 miles) from the Connecticut border, 50 minutes (50 miles) from Vermont border, 45 minutes (45 miles) from the Berkshires, 30 minutes (28 miles) from Sturbridge