Service Center
Welcome to the Mercedes-Benz of Springfield Service Center
Our Service Department
Here at Mercedes-Benz of Springfield, customer satisfaction is Number 1. Our Service Department has a team of qualified service technicians standing by to help and guide you with any service needs. We pride ourselves in supplying the team with a State-of-the-Art facility and all necessary resources to complete services to your vehicle. From tire rotations to vehicle diagnoses, you can count on our team to apply quality to your Mercedes-Benz.
Why Choose Mercedes-Benz of Springfield
Mercedes-Benz of Springfield values our customers time. We make the experience hassle free. Our job is to service YOU. Keeping customers updated on the service process, communication between the Advisors and customers, suggest future services, etc. Our team is transparent on every detail of your vehicle. We even have a bay window for our customers to visually see the vehicles that are being worked on. Also, utilizing a Video-Text option for customers that are On-the-Go, so they are able to see the services being applied to their vehicle by the technicians.
Service Info
- Service:(413)-624-5100
- Christmas DayClosed
- Mon - Thu7:00 AM - 7:00 PM
- Fri7:00 AM - 6:00 PM
- Sat8:00 AM - 4:00 PM
- SunClosed
Amenities
- Complimentary Pick-up/Drop off (Valet) Service
- 24-Hour Online Service Scheduling
- Pay Using Your Mobile Device
- Enhanced Cleaning
- Increased Safety Precautions
- Loaner Vehicles
- Shuttle Service
- Pick-Up & Delivery
- Free WiFi
- Coffee/Beverages
- State-of-the-Art Facility
Contact Us
Please use the buttons below to schedule service at our dealership or contact our Service Department. You can also call us at (413)-624-5100.
Required Service A for Vehicles MY09 and Newer
A 10,000-mile check-in we call Service A. This is when our expertly trained technicians not only perform a comprehensive, step-by-step vehicle inspection, but replace certain key parts with Genuine Mercedes-Benz Parts.
“A” Service includes:
- Service at 10,000 miles or 1 year
- Synthetic motor oil replacement
- Oil filter replacement
- All fluid level checks and corrections are dependent on factory-recommended service intervals for your vehicle’s year and model
- Tire inflation check and correction
- Brake component inspection
- Reset maintenance counter
Required Service B for Vehicles MY09 and Newer
Service B is when our highly skilled technicians do what they do best. With comprehensive training under their belts, as well as the use of the latest diagnostic tools and tests, they can help make certain that your Mercedes-Benz vehicle is running at optimal performance.
“B” Service includes:
- Synthetic motor oil replacement
- Oil filter replacement
- Cabin dust/combination filter replacement
- Brake fluid exchange
- All fluid level checks and corrections are dependent on factory-recommended service intervals for your vehicle’s year and model
- Tire inflation check and correction
- Brake component inspection
- Reset maintenance counter
- Adhere to all required elements listed by model year and specific model as indicated on the corresponding service sheet for Mercedes-Benz Maintenance Systems in the USA.
Get Directions
We are Located at
End of 291, exit 51 on the Massachusetts Turnpike
15 minutes (12 miles) from the Connecticut border, 50 minutes (50 miles) from Vermont border, 45 minutes (45 miles) from the Berkshires, 30 minutes (28 miles) from Sturbridge
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(413)-624-4100
Call Now295 Burnett Road • Chicopee, MA 01020
Get DirectionsToday's Hours:
Open Today! Sales: 9am-7pm
Open Today! Service: 7am-7pm
Open Today! Parts: 8am-6pm