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Here at Mercedes-Benz of Springfield, customer satisfaction is Number 1. Our Service Department has a team of qualified service technicians standing by to help and guide you with any service needs. We pride ourselves in supplying the team with a State-of-the-Art facility and all necessary resources to complete services to your vehicle. From tire rotations to vehicle diagnoses, you can count on our team to apply quality to your Mercedes-Benz.
Mercedes-Benz of Springfield values our customers time. We make the experience hassle free. Our job is to service YOU. Keeping customers updated on the service process, communication between the Advisors and customers, suggest future services, etc. Our team is transparent on every detail of your vehicle. We even have a bay window for our customers to visually see the vehicles that are being worked on. Also, utilizing a Video-Text option for customers that are On-the-Go, so they are able to see the services being applied to their vehicle by the technicians.
A 10,000-mile check-in we call Service A. This is when our expertly trained technicians not only perform a comprehensive, step-by-step vehicle inspection, but replace certain key parts with Genuine Mercedes-Benz Parts.
“A” Service includes:
Service B is when our highly skilled technicians do what they do best. With comprehensive training under their belts, as well as the use of the latest diagnostic tools and tests, they can help make certain that your Mercedes-Benz vehicle is running at optimal performance.
“B” Service includes:
End of 291, exit 6 on the Massachusetts Turnpike
15 minutes (12 miles) from the Connecticut border, 50 minutes (50 miles) from Vermont border, 45 minutes (45 miles) from the Berkshires, 30 minutes (28 miles) from Sturbridge